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Return Policy:

You have 14 days from receiving your item to request a return.

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Eligibility:

• Items must be in the same condition as received: unworn, unused, with tags, and in original packaging

• Receipt or proof of purchase is required

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Return Process:

• To start a return, contact us at contact-cme@hopeii.com or use our contact us page

• If accepted, you'll receive a return shipping label and instructions on how to send your package

• Items sent back without prior approval will not be accepted
   

If you have any questions about returns, please don't hesitate to reach out to us at contact-cme@hopeii.com or visit our Contact Us page.​​​​​

 

Damages and Issues With Your Product

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Order Inspection: Please inspect your order immediately upon receipt. If you notice any defects, damage, or receive the wrong item, contact us immediately. We’ll assess the issue and ensure it’s resolved for you

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Exceptions / Non-returnable Items: Certain types of items cannot be returned:

• Custom products: such as special orders or personalized items

• Hazardous materials: flammable liquids or gases

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Please get in touch if you have any questions or concerns about your specific item

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Exchanges / Replacements
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds
We will notify you once we’ve received and inspected your return. If the refund is approved, you’ll be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.