Terms and Conditions

HOPE II LLC

Website Terms and Conditions

Updated – September 2023

Introduction

Thank you for visiting Hope II — a brand committed to safety, visibility, and lifestyle innovation through reflective apparel and must-have gear.

These Website Terms and Conditions (the “Terms”) govern your use of our website, https://www.hopeii.com (the “Website”), and outline the rights and responsibilities between you (“Customer,” “you,” or “your”) and Hope II LLC (“Hope II,” “we,” “our,” or “the Company”).

By using our Website or purchasing products through it, you agree to these Terms. If you do not accept these Terms in full, please refrain from using the Website.

General Conditions

These Terms apply equally to all individuals, regardless of gender. For ease of reading, gender-neutral language is used throughout.

To complete a purchase on the Hope II Website, you must first enter your accurate contact and billing details and confirm, at the designated step during checkout, that you have read and agree to these Terms. This confirmation is required in order to proceed with payment and finalize your order.

By accessing, browsing, or using the Website — including placing an order — you acknowledge that you have read, understood, and accepted these Terms in full. If you proceed without actively checking the acknowledgment box, your continued use of the Website will still constitute acceptance of these Terms.

Even if you have not reviewed the Terms in detail, they will still be legally binding upon you when you use the Website or place an order.

The Website is owned and operated by Hope II LLC (company No. 2433717), whose address is Sharjah Media City (Shams), P.O. Box 515000, Sharjah, UAE.

For any inquiry concerning the Website, please contact the Company’s customer service at any of the following:

Phone: 073-7437277

E-mail address: contact-cme@hopeii.com

Postal address: Sharjah Media City (Shams), P.O. Box 515000, Sharjah, UAE

Website Activity

You may browse and make purchases on the Hope II website at any time, 24/7. However, we cannot guarantee uninterrupted access at all times.

There may be occasions when the Website is temporarily unavailable due to scheduled maintenance, technical updates, unexpected outages, or external issues such as internet service disruptions or power failures. These interruptions may also include circumstances beyond our control (force majeure). Customers agree not to hold Hope II or its representatives liable for any inconvenience or loss resulting from such interruptions.

While our goal is continuous operation, Hope II reserves the right to suspend or limit Website access—temporarily or permanently—at its sole discretion and without prior notice. By using the Website, you waive any claim related to such interruptions or service changes.

Transfer of Website Ownership
Hope II reserves the right to transfer ownership of, or rights related to, the Website to a third party at any time, provided that customer rights under these Terms are not negatively impacted.

In the event of such a transfer, any stored customer data may also be transferred, in compliance with applicable laws and Hope II’s Privacy Policy (available at: https://hopeii.com/pages/accessibility).

By using the Website, you consent in advance to this potential transfer of data, subject to privacy protections outlined in our policy.

Eligibility & Conditions for Purchasing on HopeII.com

Customers are welcome to purchase products from Hope II through our website, www.hopeii.com, provided they meet the following eligibility criteria:

Must be at least 18 years old

Must hold a valid credit/debit card and/or a personal PayPal account in their name

Must have a valid email address and/or mobile number

Must have full legal capacity to enter into binding contracts and complete online transactions

Hope II may offer additional payment methods at its sole discretion and reserves the right to update or restrict payment options without prior notice.

Right to Decline or Cancel Orders
Hope II reserves the right to limit, suspend, or cancel a Customer’s ability to use the Website or complete a purchase at any time and for any reason, including after a confirmation has been issued. This may occur under any of the following circumstances:

Inaccurate or false information provided by the Customer
Unauthorized payment methods, such as the use of a stolen or restricted credit card or PayPal account
Suspected fraudulent activity, including fictitious orders or repeated cancellations
Misuse of the Website, including use for illegal or malicious purposes
Actions that cause harm to the Company, its partners, customers, or website functionality
Exploitation of website errors, such as pricing or stock glitches
Violation of any part of these Terms & Conditions

Purchasing Products on HopeII.com

To make a purchase on the Hope II website, you will be asked to provide certain personal information such as your name, shipping address, phone number, email address, and payment details. By submitting this information, you confirm that it is accurate, current, and complete.

Hope II may verify your identity by sending a message to the email address and/or mobile number you provide. You are responsible for ensuring your contact details are correct so that we can communicate effectively about your order.

How to Place an Order

Our website features a wide range of reflective apparel and curated must-have products. To place an order:

Browse and select your desired product.

Choose the color, size, or other relevant options (if applicable).

Review the product's dedicated Item Page, which includes a detailed description, pricing, and availability.

Add the item to your cart and proceed to checkout.

We reserve the right to update product listings at any time. This includes:

Adding/removing products

Updating item details, pricing, or availability

Adjusting colors or sizes offered

Stock and Product Availability

While we strive to keep our stock status accurate, some products may become unavailable after you place your order. If this occurs, our customer service team will reach out using the contact information you provided.

If the item is unavailable, you will not be charged.

If you have already been charged, you will receive a full refund for the unavailable item.

Please note: Items sold on HopeII.com may also be available in other retail locations, pop-ups, or partner sites.

Product Imagery Disclaimer
Product images on the website are for illustrative purposes only. Actual products may differ slightly in color, texture, or detail due to lighting, screen display settings, or image editing. Any accessories or items shown alongside the product images are not included unless explicitly stated in the description.

Customer Service

The Hope II Customer Support Team is available to assist you during the following business hours:

Business Days: Monday to Sunday
Hours: 9:00 AM – 8:00 PM (GMT)
Contact Email: [contact-cme@hopeii.com]
Phone: [Insert U.S. support number or contact form if no phone is active]

Customer service is limited on weekends and public holidays.

Delivery of Orders

At Hope II, we’re committed to getting your order to you quickly and safely. Orders placed on www.hopeii.com are delivered via trusted third-party courier services.

Shipping Options
Home Delivery:
Orders will be shipped via a professional courier service to the address provided at checkout. Shipping times and rates are determined at checkout based on your location.

Shipping Policy
Our current shipping rates, delivery zones, and estimated timelines are detailed on our official Shipping Policy page.

Please ensure your shipping address is correct and accessible. Deliveries cannot be made to restricted zones, locations with security limitations, or addresses closed to transit by authorities.

If your delivery location is deemed inaccessible, your order may be held or cancelled, and you will be contacted by our support team.

Date and Place of Delivery

In the event of delivery to an address provided by the Customer, the delivery will be completed no later than 10 business days from the date on which the Customer received an order confirmation, and subject to the Company’s receipt and approval of payment for the order (the “Delivery Date”).

The Company will deliver the order to the address provided by the Customer when placing the order on the Website. If pick-up from one of Hope II’ stores is selected, the Company will deliver the product(s) to the requested store.

Customers shall not have any claim against the Company and/or the Courier Company and/or anyone on their behalf if an order was delivered past the Delivery Date indicated in Section 9.1, if such delay was due to any of the following events: (i) the Customer requested the delivery of the product(s) at a different date; (ii) the Customer was not present at the place of delivery on the Delivery Date; (iii) in the event of a delay for any other reason which is attributable to the Customer; (iv) events beyond the control of the Company and/or the Courier Company and/or anyone on their behalf, including strikes, security incidents, extreme weather, closures and/or disruptions, etc.

Prices

All product prices listed on HopeII.com are displayed in UK Pounds (GBP) and include applicable sales tax where required by law (the “Product Price”).

Pricing Updates
Prices may be updated at any time at the sole discretion of Hope II. Customers are encouraged to check the final Product Price at checkout before placing an order, as pricing may vary or change without prior notice.

Shipping Costs
Shipping fees are not included in the Product Price and will be calculated and displayed during the checkout process. For complete details, please refer to our Shipping Policy.

Final Sale Price
The price you pay is the price shown at the time of checkout and confirmed in your order confirmation email. This is the final price, regardless of:

Future price drops
In-store pricing
Pricing on other platforms

Payment Methods and Payment Terms
At HopeII.com, we aim to provide secure and flexible payment options to enhance your shopping experience.

Accepted Payment Methods

You can pay for your order using any of the following methods:

Credit/Debit Cards: Visa, MasterCard, American Express, Discover
PayPal: Pay quickly and securely through your PayPal account
Apple Pay / Google Pay: Available on supported devices

Cart with Selected Items and Order Confirmation
As you browse HopeII.com, the items you select for purchase will appear in your Shopping Cart

Cart Details
Your Shopping Cart displays:

Product names, selected sizes, and colors
Quantity of each item
Individual item prices
Estimated shipping costs
Total order amount (including any applicable taxes)

Important Notes

Adding an item to your Cart does not reserve the item or lock in its price
Product availability and pricing are confirmed only at checkout, once the order is submitted and payment is successfully processed

Modifying Your Cart

You can freely add or remove items from your Cart prior to completing your purchase. Once your payment is submitted:
An Order Confirmation email will be sent to the email address provided at checkout

This confirmation includes your full order details and acts as your receipt

Post-Purchase Changes

If you request changes to your order after receiving the Order Confirmation, the following may apply:

Discounts or promotions on the original order may no longer be valid.
Shipping fees may be recalculated based on the updated order.
Product availability may change.

Hope II is not liable for any changes in pricing, availability, or promotional offers as a result of post-confirmation changes. We recommend reviewing your order carefully before submitting payment.

Shipping Fees
Shipping fees are outlined in our Shipping Policy, which is regularly updated to reflect the most accurate rates and delivery options.

Fee Details

Shipping costs for each order are calculated at checkout and will be clearly displayed in your Cart before you confirm your purchase.
Shipping fees may vary based on factors such as delivery location, shipping method, or order total.

Free Shipping

Hope II may offer free shipping promotions or discounts from time to time. These offers may apply based on specific conditions such as:

Minimum order value
Promotional codes
Limited-time campaigns

Such promotions are subject to change at Hope II’s discretion.

Missed Deliveries
If your order is not delivered due to an action or omission on your part (such as providing incorrect information or failing to receive the package):

It is your responsibility to contact Hope II customer service as soon as possible to reschedule delivery.
A reshipping fee may apply
If we do not hear from you within 14 days of the original delivery attempt, the order may be canceled without further notice, and no refund will be issued for shipping fees.

Identification Upon Delivery

Identification may be required in order to receive an order upon delivery, by presenting a valid ID card and/or confirming acceptance of the order by signing a document and/or by electronic means, as may be required.

If a Customer has requested and/or approved that the Company and/or the Courier Company leave the delivered order in a certain place and/or hand them over to someone on the Customer’s behalf, the Customer will be fully liable for the products upon delivery, including for any loss or damage to the order, and will have no claim against the Company and/or anyone on its behalf as a result thereof.

Promotions and Sales

Any promotion or sale on the Website will be valid until the end date of such a promotion or sale and subject to item availability. Notwithstanding the foregoing, Hope II reserves the right to change the terms of any promotion or sale at any time at its sole discretion.

It is clarified that items offered as part of a promotion or sale on the Website will not necessarily be offered on corresponding terms in the Company’s stores and/or elsewhere.

Warranty

The Customer alone is responsible for inspecting each item upon delivery, verifying its characteristics and suitability.

The Customer must notify the Company in any case of defect or mismatch of an item purchased on the Website no later than 7 days from the date on which the order is received by the Customer.

The Company will not be liable for any damage of any kind caused directly or indirectly as a result of and/or in connection with any purchase on the Website and/or the use of the Website, including in the event of any delay in the delivery of an order and/or as a result of any act and/or omission of the Customer and/or any third party.

The Company will not be liable for any defect and/or damage to an item ordered on the Website caused as a result of the Customer’s misuse and/or handling of the item contrary to the item’s instructions for use.

Any item purchased on the Website will have a warranty of up to 3 months from the date of receipt of the order by the Customer, subject to presentation of proof of purchase, and subject to the results of the Company’s inspection. The warranty will not apply to damage caused during laundry, external stains and/or any other damage related to use of the item by the Customer contrary to the instructions for use.

The Company’s liability will be limited in any case to the amount equal to the price actually paid for the defective item.

Limitation of Liability for Use of Website

The Company and/or anyone on its behalf is not liable, and will not be liable in any way, in relation to any operation or functioning of the website provider and/or network and/or telephone infrastructure, electricity, hardware, software and/or any other infrastructure and/or means of communication, including the credit companies’ and/or PayPal’s systems, and will not be liable for any interruptions, malfunctions, errors, disconnections, damages, expenses, loss of profits, viruses, destructions of files, etc., which may be caused to the Customer and/or any third party in connection with the use of the Website, whether directly or indirectly.

The services on the Website are provided “as is”, and the Customer will not have any claim against the Company and/or anyone on its behalf, among other things, in relation to the content and/or the services provided on the Website, its characteristics, limitations, or any incompatibility with the Customer’s needs and/or requirements.

The Company and/or anyone on its behalf will not be liable for damages of any kind that may be caused to the Customer and/or any third party as a result of a technical fault on the Website and/or in the hardware and/or software and/or due to any act, default, or negligence of the internet provider and/or any other service provider and/or a fault in the infrastructure and/or servers and/or means of communication.

The Website may display commercial information, such as advertising and/or links leading to different and/or external websites and/or websites of third parties, which may originate from the Company or from third parties (the “Commercial Information”). The Company and/or anyone on its behalf will not be liable in any way for damages of any kind, whether direct or indirect, that may be caused to the Customer and/or to any third party as a result of exposure to and/or reliance on the Commercial Information.

Cancellation by Customer

In accordance with the Consumer Contracts Regulations 2013 (UK), you have the right to cancel your order with Hope II for any reason, within 14 calendar days from the date on which you, or a third party indicated by you (other than the courier), receive the goods.

How to Cancel
To exercise your right to cancel, you must notify us clearly and unambiguously within the 14-day period. You can do this by:

Emailing our customer service team at [insert email]
Completing and submitting a cancellation form, if available on our Website
Writing to us at [insert company address]

We recommend including your order number and full contact details to help us process your request quickly.

Return of Goods
Once cancellation is requested, you must return the item(s) to us within 14 days from the date of your cancellation notice. All returned items must be:

Unused and in their original condition
Packaged securely to avoid damage during transit

Return shipping costs are the responsibility of the customer, unless the item is faulty or misdescribed.

Refunds
Once the goods are returned and inspected, we will issue a full refund including the standard delivery charge (if applicable) within 14 days of receiving the returned items. If the goods are not returned, we may withhold the refund until they are received or until you provide proof of return.

Please note: You may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

A transaction made on the Website may be cancelled in the following way:

By e-mail: contact-cme@hopeii.com

Cancellation Fees and Deductions
Hope II does not charge a cancellation fee for orders cancelled in accordance with your statutory rights. However, we reserve the right to make deductions from your refund if returned items show signs of use or damage beyond what is necessary to inspect the item (e.g., trying on for size). This may result in a reduction in the refund amount to reflect the diminished value of the goods.

Return of Items After Cancellation
If you cancel an order after it has been dispatched, you are required to return the goods to us without undue delay and no later than 14 days from the date of cancellation. You may be responsible for the cost of returning the goods unless otherwise agreed or the item is faulty.

If the order is received after cancellation has been requested, you agree to either return the order promptly or make it available for collection in line with applicable UK law.

Faulty or Misdescribed Items
If you are cancelling an order because an item is faulty, damaged, or not as described, we will:

Cover the cost of return shipping, and
Provide a full refund including original delivery costs, or offer a replacement, in line with your statutory rights

Cancellation by Company

Hope II reserves the right to cancel an order or cease the operation of its website, at its sole discretion, in accordance with applicable UK law. This may include—but is not limited to—cancellation in the following circumstances:

Item Unavailability: If a product ordered is found to be out of stock after the order is placed
Payment or Processing Issues: If full payment is not received, payment details are incomplete or invalid, or a technical error prevents proper processing of the transaction
Incorrect or Fraudulent Information: If the Customer provides false or misleading information, or if there is suspicion of fraudulent activity
Breach of Terms or Legal Violation: If the Customer breaches these Terms and Conditions, commits an unlawful act, or uses the Website in a way that may harm Hope II, its customers, or any third party
Resale Restriction: If, in Hope II’s reasonable opinion, the Customer intends to resell any item purchased on the Website. Customers agree not to purchase goods for resale without prior written consent from the Company
Uncollected Orders: If the Customer fails to collect their order from a designated store within 14 business days of being notified that the order is ready for collection
Force Majeure: In the event of force majeure, including but not limited to natural disasters, power outages, cyberattacks, communication failures, or other events beyond Hope II’s reasonable control, which prevent the proper operation of the business and/or Website

Customer Notification and Refunds
In the event of cancellation by Hope II, the Customer will be notified using the contact details provided at the time of purchase. Where applicable, any payment already received will be refunded in full to the original payment method.

Hope II will not be liable for any indirect, consequential, or incidental damages arising from such cancellation, including but not limited to any additional costs incurred by the Customer in purchasing alternative products.

The Company’s Privacy Policy https://www.hopeii.com/privacy-policy

applies to all Customers accessing and using the Website. The Company’s Privacy Policy forms an integral part of these Terms. The Customer hereby agrees and accepts the provisions of the Company’s Privacy Policy, as may be updated from time to time.

Intellectual Property Rights

All intellectual property rights related to the Website and its content—including but not limited to patents, designs, copyrights, trademarks, trade secrets, databases, product descriptions, and sales methods—are owned by Hope II, its licensors, or third parties who have granted Hope II the right to use such material (collectively, the “Website IP”).

This includes, but is not limited to:

The Website’s layout, structure, and design
Text, images, videos, graphics, and style-related media
Product listings and descriptions
Style production photos and promotional content
All other visual or written content published on the Website

All images, videos, and visual assets featured on the Website (the “Website Media”) are the exclusive property of Hope II or used with permission. You are strictly prohibited from copying, downloading, distributing, modifying, publishing, or using any Website Media for any purpose—commercial or otherwise—without prior written consent from Hope II.

Trademarks
The Hope II name, logo, website domain (www.hopeii.com), and any other trademarks or service marks used on the Website (registered or unregistered) are the exclusive property of Hope II or its partners and are protected under UK trademark laws. No licence or right to use any such trademark is granted to you by accessing the Website.

Restrictions on Use
You agree not to:

Copy, reproduce, modify, publish, upload, post, transmit, or distribute any part of the Website or Website IP

Create derivative works from any content on the Website
Use the Website or its content for commercial purposes, resale, or in connection with another website or platform
Harvest or extract data from the Website using automated means (e.g., scraping or bots)

Legal Enforcement
Hope II reserves all legal rights to enforce its intellectual property in accordance with UK law. Nothing in these Terms shall be interpreted as limiting Hope II’s rights under applicable intellectual property laws.

Prohibition of Commercial Use

The Website and its content are intended for personal, non-commercial use only. Wholesale or bulk purchasing for resale purposes is strictly prohibited.

Customers must not, and agree not to:

Make or assist others in making any commercial use of the Website or its contents
Use, copy, or reproduce the Website’s data, images, intellectual property, product listings, trademarks, or any other materials for commercial purposes
Share, sublicense, sell, or otherwise exploit any part of the Website or its content without prior written consent from Hope II
Collect data from the Website using automated tools (including bots, scrapers, or similar technologies)
Frame the Website or display it within another website, whether visibly or invisibly
Link to the Website or any of its pages in a misleading, false, or commercially exploitative manner

Any such activity constitutes a breach of these Terms, and Hope II reserves the right to pursue all available legal remedies, including seeking damages and injunctive relief.

Hope II retains full discretion to block access to the Website or cancel any order it suspects is part of a prohibited commercial activity.

Proper use of Website

Hopeii.com is committed to providing a secure and user-friendly experience. By accessing this Website, you agree to use it fairly and lawfully, solely for viewing content, browsing products, and making purchases. Any misuse of the Website constitutes a breach of these Terms, and Hopeii.com reserves the right to refuse or revoke orders and seek compensation for violations.

Prohibited Actions

Users must not:
(a) Disrupt Website Operations – Any action that interferes with or attempts to interfere with the Website’s functionality or transactions is strictly prohibited
(b) Bypass Security Measures – Circumventing or attempting to bypass technological protections designed to prevent unauthorized actions is not permitted
(c) Introduce Harmful Software – Uploading or spreading viruses, malware, spyware, worms, or any harmful code that may compromise security is forbidden

Hopeii.com complies with UK consumer protection laws and data security regulations to ensure a safe online environment. For further details, refer to our Terms & Conditions and Privacy Policy.

Changes to Website

Hopeii.com may update or amend these Terms periodically to reflect technological advancements, business needs, legal requirements, or regulatory changes.
Any modifications will take effect upon publication on the Website. It is the responsibility of users to stay informed about updates. The version of the Terms available on the Website at any given time constitutes the applicable and binding agreement.
Hopeii.com complies with UK consumer protection laws and ensures transparency in all updates. For further details, refer to our Terms & Conditions and Privacy Policy.

Data Security

Hopeii.com implements appropriate technical and organizational security measures to protect user data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
While we strive to maintain the highest security standards, no system can be entirely immune to unauthorized access. Hopeii.com is not liable for any unauthorized access, data breaches, or third-party interference, despite the protective measures in place.

User Responsibilities
Customers agree not to:

Attempt unauthorized access to Hopeii.com’s systems
Scan for vulnerabilities or exploit security loopholes
Circumvent encryption or security protocols

For further details, refer to our Privacy Policy and Terms & Conditions. If you have concerns about data security, contact us at security@hopeii.com.

Applicable Law and Jurisdiction

These Terms and any disputes arising from the use of Hopeii.com, including purchases made on the Website, shall be governed by and interpreted in accordance with the laws of England and Wales.

Dispute Resolution
In the event of a dispute, parties agree to first seek resolution through negotiation or mediation. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Hopeii.com complies with UK consumer protection laws and ensures fair dispute resolution practices. For further details, refer to our Terms & Conditions and Privacy Policy.